GBC Managed Services Proactive - Maintenance and support
GBC® Managed Services Proactive provides enterprise-level AV maintenance, with 24/7 monitoring, automatic ticketing and fast remote interventions. Through evolutive maintenance, controlled updates and unlimited user support, we ensure predictability, continuity and barrier-free technology adoption. The solution is the foundation of a modern, scalable and sustainable AV infrastructure, eliminating operational risks and optimizing costs.
Why Managed Services Proactive matters
AV infrastructure is not just about installed equipment, but a critical ecosystem for collaboration and operational continuity. In enterprise environments, any interruption impacts productivity, decision-making and the organization’s image. GBC® transforms AV infrastructure into a predictive, measurable and secure system that keeps rooms and equipment permanently operational.
Our model combines preventive, corrective and evolutive maintenance with clear SLAs and AVIXA and PSNI standards, delivering a fully controlled ecosystem.
What we offer through Managed Services Proactive
• Active 24/7 monitoring – automatic detection of more than 90% of incidents before users are affected;
• Automatic ticketing and live reporting – every incident automatically generates a ticket, with SLA tracking and full transparency;
• Remote diagnostics and troubleshooting – fast Tier 1/Tier 2 interventions without on-site visits;
• Firmware, license and update management – full control over the lifecycle of equipment, with backup and controlled rollback;
• Evolutive maintenance – incremental upgrades, ongoing optimization and adjustments without interrupting activity;
• Unlimited remote support for users – continuous assistance, including training, complex scenarios and dedicated support for VIP meetings or media events.
Enterprise security and compliance
Reliability cannot exist without security. GBC® Managed Services Proactive operates within enterprise-grade standards, ensuring data protection, full traceability and compliance with corporate IT policies.
• Role-based access control (RBAC) for administrators, users and engineers;
• Secure authentication: SSO, MFA and integration with Azure AD, LDAP or Okta;
• Encrypted communication via TLS 1.3 / HTTPS;
• Complete logging and audit capabilities;
• GDPR and ISO/IEC 27001 compliance;
• Periodic backups and controlled recovery.
The GBC® Managed Services platform
The dedicated platform provides complete control in a single interface:
• Live dashboard: uptime, alerts, trends, health score;
• Automatic ticketing and monthly reporting;
• Integration with ServiceNow, Jira and other ITSM systems;
• Multi-site and multi-vendor interface;
• Secure role-based access;
• Global scalability for extended AV networks.
Service structure and flexible SLAs
• Preventive – monitoring, inspections, patch management;
• Corrective – automatic ticketing, remote/on-site interventions;
• Evolutive – hardware/software upgrades, continuous optimization;
• User support – ongoing training and onboarding.
SLAs can include response times of 8h, 4h or 2h, depending on the Essential, Advanced or Enterprise service level.
Client benefits
GBC® Managed Services Proactive delivers strategic advantages proven through real implementations:
• Operational predictability for global AV infrastructures;
• Continuity – high uptime and systems that remain permanently functional;
• Cost optimization – fewer on-site interventions and predictive planning;
• Single-point accountability – one contract, one dashboard, global coverage;
• International alignment with AVIXA & PSNI standards;
• Global scalability – the same standards across all locations;
• Proven performance: examples such as BCR (99.8% uptime) and Microsoft (global standardization) confirm the effectiveness of the model.
