User training and onboarding
At GBC®, project delivery does not end with installation. We provide personalized training and onboarding to ensure that the client's teams adopt AV solutions quickly and efficiently. From hands-on sessions to dedicated tutorials and event support, we make sure every user becomes confident in operating the technology and that the client’s investment delivers maximum value from day one.
Training and onboarding for users and administrators
A high-performance AV system reaches its full potential only when users can operate it with confidence and ease. This is why GBC® includes in every project a structured training and onboarding process tailored to the room type, the organization’s profile and each team’s roles. We address both end users (presenters, moderators, lecturers) and technical administrators to ensure safe, consistent and predictable operation in everyday scenarios.
Training is designed to translate the system’s technical logic into simple, memorable actions so that users can focus on content, not on equipment.
The GBC® training and onboarding methodology
The GBC® training and onboarding process is built around the client’s real workflows, not just the equipment. Before delivery, our team clarifies roles, event types and usage scenarios to tailor both the content and the structure of the training sessions.
• Hands-on training for users and administrators – practical sessions in the final room setup, focused on everyday actions (start-up, content sharing, videoconferencing, predefined scenarios);
• Tutorials, quick guides and personalized video training – clear, concise resources aligned with the client's internal workflows, suitable for ongoing onboarding of new team members;
• Assisted first-use support – on-site or live assistance from the GBC® team during the first important meetings to remove uncertainties and increase user confidence;
• Technical support for special events (VIP, media, etc.) – dedicated assistance for high-visibility sessions where reliability and quality are essential;
• Alignment with AVIXA and PSNI standards – the structure of the sessions and all training materials follows international best practices for AV user experience and system operation.
Client benefits
Through training and onboarding, the client receives not just an installed system but a solution fully adopted within the organization:
• fast and intuitive use of AV solutions thanks to hands-on training for users and administrators;
• personalized resources (tutorials, quick guides, video training) that can be reused internally for new colleagues or new locations;
• reduced learning curve and minimized reliance on ad-hoc technical support;
• assisted onboarding during first uses and critical events, with minimal risk of interruptions or incidents;
• maximized ROI through full utilization of all installed functionalities, not only the basic ones;
• a GBC® training process delivered by engineers and project managers with over 15 years of experience in integrating and operating complex AV systems across corporate, educational and institutional environments.
